Help
How can we help?
Install the app, fix the usual problems, or write to a person. Most answers take a minute.
Install on Windows
Windows 10 and 11 (64-bit)
Download the app
Download for WindowsDownload not starting, or the app is for another PC? Copy this link into its browser:
https://api.workudos.com/api/app/downloadKeep the download
Your browser may say the file “isn't commonly downloaded”. Choose Keep. In Edge: ⋯ → Keep → Show more → Keep anyway.
Open it
Windows may say “Windows protected your PC”. Click More info, then Run anyway. It installs in a few seconds, without asking for an administrator.
Sign in, then press Start Work
With your work email and WorKudos password. The WorKudos star sits next to the clock; if you don't see it, click ^ there.
Why the warnings?
The app is new and not yet signed with a paid certificate, so Windows doesn't know it yet. You can check the file is ours by its fingerprint. Check the file is ours
For the whole company
Your IT team can put the app on every PC at once, with no warnings for anyone. Everything they need is on one page: For IT teams
Install on a Mac
Apple silicon (M1 or newer) · macOS 14 or newer
Download the app
Download for MacMove it to Applications
Open the downloaded file and drag WorKudos onto the Applications folder.
Open it once with Open Anyway
The first time, macOS says it can't check the app. Click Done, then open System Settings → Privacy & Security, scroll down, and click Open Anyway. Only this once.
Allow what macOS asks
Input Monitoring tells your typing from a program's, never which key. Accessibility reads the website name in your browser's address bar. Screen Recording, only if your company turns screenshots on. In the app, ⋯ → This Mac shows each one.
Sign in, then press Start Work
The WorKudos star sits in the menu bar at the top of the screen.
Which Mac do I have?
Apple menu → About This Mac. “Chip: Apple M1” (or M2, M3, M4…) works. A Mac with an Intel chip can't run the app yet.
Common problems
My antivirus blocked or removed the app
On a work computer, ask your IT team and send them For IT teams: it says what the app reads, where it connects, and how to allow it. On your own Windows PC with Microsoft Defender: Windows Security → Virus & threat protection → Protection history → choose WorKudos → Actions → Allow, then download it again. Please tell us too, so we can ask the antivirus maker to fix it.
Nothing happens when I open it
It's probably already running. Click the WorKudos star next to the clock (on a Mac, in the menu bar at the top), then Open WorKudos.
I can't sign in
Use the email your company invited. Forgot the password? Get a new one. An invite link works for 7 days: after that, ask your company's owner to send a new one. Lost your phone for the 6-digit code? Use one of your backup codes, or ask the owner.
My time isn't on the website
Time counts only after Start Work. Without internet, it waits safely on your computer and goes by itself: the ⋯ menu in the app shows “All sent”, or what's still waiting, with Try now.
The clock says Paused
Nobody used the keyboard, mouse or touchpad for a while. Tap Paused to see why that time didn't count. If it was really you, ask your manager for a review.
An update didn't install
Updates install after End Work, never during your day. To update now, download the app again and install it over the old one: your day and your sign-in stay.
I want to remove the app
Press End Work first. On Windows: Settings → Apps → Installed apps → WorKudos → Uninstall. On a Mac: quit it from the menu bar, then drag it from Applications to the Bin.
Still stuck? Write to a person.
A person reads every email and answers within 24 hours.
Email support@workudos.comPrivacy questions: privacy@workudos.com
So we can help on the first reply
- What happened, and what you tried
- Windows PC or Mac
- The app's version: ⋯ menu, at the bottom
- A screenshot, if you can